The history of Pos Malaysia Berhad can be traced back to the early 1800s with the establishment of postal services first in the Straits Settlements (Penang, Malacca, and Singapore) and gradually, it covered the entire Malaya by early 20th century.
Letters were delivered through dispatch riders or special messengers then. Instead of postage stamps, fees were collected when letters were handed in at the Pos office and letters posted were given a receipt.
Over the years, the evolution of technology saw the emergence of digital media/internet and changing customer behaviours. Despite the personal touch and sentimental value attached to traditional mails, this market is shrinking, replaced by the more popular social media and SMS.
Pos Malaysia Berhad is also going through the same evolution. No longer are we the traditional postal corner, as we embark into the 21st century, we have and are evolving to meet the demands and needs of our customers’ changing behaviours and marketplace.
Together with the role of the national postal provider, Pos Malaysia Berhad has morphed into a conglomerate, offering supply chain solutions and financial services, competing directly and indirectly with many companies in both domestic and international areas.
About Pos Malaysia Berhad
Pos Malaysia Berhad is Malaysia’s premier postal service provider. We have a widespread network of over 1,000 touch points countrywide that includes Pos Malaysia Outlets, Pos Minis, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retail networks in Malaysia.
Pos Malaysia’s five Business Clusters, aimed to provide quality, reliable, timely and innovative solutions to our customers, encompass the following:
Communication and Distribution Solutions (CDS)
Extending the scope of mail services, CDS leverages on the strength of our extensive physical delivery network to provide customers with total communications and distribution solutions.
The conventional mail business forms the core component of CDS followed by other strategic initiatives such as PosEdaran and Direct Mail.
Supply Chain Solutions (SCS)
SCS is formed to strengthen our domestic courier business, pursue international courier segment and venture into niche logistics.
Pos Laju brand will drive the growth for both domestic and international courier businesses, whilst Al-Ajwa, logistics & warehousing business will complement and complete the services under SCS.
One-Stop Solutions (OSS)
OSS focuses on providing convenience to customers by offering financial and insurance products and services as well as other retail offerings under one roof.
OSS products and services will be identified, designed and delivered through Pos Niaga, Pos Insurance, POS Ar-Rahnu and Bank@POS.
Digital Solutions (DS)
All our digital based offerings, including our wholly-owned subsidiaries, Datapos Sdn. Bhd. and Digicert Sdn. Bhd., will be consolidated under DS to ultimately offer total digital solutions.
This new cluster aims to strengthen our current businesses and explore the capitalization of digitization opportunities and trends.
International Business Solutions (IS)
IBS manages the operations for cross-border mail and parcel services, as well as enhancing relationship with other international postal operators and aims to position Pos Malaysia as the leading international hub in the region.
Pos Malaysia International and Asia Xpress are part of the solutions provided under IBS.