UPS Partners with 7-Eleven to Enhance Customer Service at Select Shell Stations

Provides alternative package pickup locations in 20 Shell stations island-wide

UPS (NYSE: UPS) today announced an exclusive partnership with 7-Eleven that will see twenty of its outlets at Shell petrol stations across Singapore serve as Alternative Delivery Locations (ADL) for UPS packages. The service is available with immediate effect.

This enhanced service was driven by the growth in e-commerce and online, cross-border transactions as well as the need to offer customers in Singapore greater control over their shipments by providing them secure and convenient delivery alternatives.

“The online shopping market in Singapore is projected to reach SG$4.4 billion by 20151, and our customers have raised concerns about not being available to sign off on their purchases when they arrive,” said Ingrid Sidiadinoto, Managing Director, UPS Singapore. “We are excited to partner with Shell and 7-Eleven to help raise the bar on customer service, giving customers greater control over their e-commerce shipments while offering them a secure and quick option to retrieve their packages.”

The new solution offers customers the flexibility of collecting packages coming from selected online retailers, at the closest participating Shell ADL, if they are not available when UPS makes the first delivery attempt. With 7-Eleven operating 24 hours a day, 7 days a week, the 20 strategically-located outlets participating in the initiative would allow customers to retrieve their packages from a secure and staffed location at their convenience.

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