Global Study Reveals Online Shoppers Want More Flexibility

Reston, VA and Atlanta, March 03, 2015

  • Mobile Is a Catalyst to Omnichannel Shopping and Retailers Should Address Technology Limitations
  • Online Shoppers Want Alternate Delivery Location and More Payment Options
  • Free Shipping Increasingly Important Along With Greater Emphasis on Free Returns

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, “free” is a driving factor to complete the sale.

Today UPS (NYSE: UPS), a global leader in logistics and transportation services, released the second UPS Pulse of the Online Shopper Global Study revealing emerging trends from the leading e-commerce markets in Asia, Brazil, Europe, Mexico and the U.S.

According to the study, conducted by comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, online shoppers across these markets are looking for alternate delivery options. This is especially high in Asia, where 45% of respondents said they would prefer to have their online order delivered to locations other than their home. When not at home to sign for a package, 33% said they want their items shipped to a local retail location authorized to hold the package for pickup at their convenience. Asian shoppers are avid technology users and the least patient with 27% expecting same-day delivery and 48% expecting next-day shipping to be offered by retailers, the highest of any market.

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