Royal Mail launches portal to help online retailers improve returns experience for customers

18 March 2015

  • Royal Mail today announced the launch of a new portal to help online retailers better manage returns while also improving the experience for their customers
  • The returns portal gives retailers full visibility of returned items – from exactly which items are being returned, from which customer and for what reason, improving stock management
  • Meanwhile, shoppers benefit from an improved experience with the ability to easily print off a returns label and monitor the progress of their item back to the retailer through Royal Mail’s enhanced Tracked Returns service
  • The development of the new returns portal is part of Royal Mail’s on-going programme to continually improve our products and services to support online retailers and their shoppers
  • Research has revealed the importance of a good returns experience for driving repeat purchases. Seven in ten (72%) of shoppers have said they would be unlikely to shop with a retailer if they had a difficult returns experience
  • The research also reveals that 83 per cent of people trust Royal Mail to deliver their online purchases, more than any other national parcel company and a Post Office is the most preferred method for returning items

Royal Mail today announced the launch of a new portal to help online retailers better manage returns while also improving the experience for their customers.

The returns portal gives retailers full visibility of returned items – from exactly which items are being returned, from which customer and for what reason. This will enable retailers to improve stock management because they will know what return items to expect each day and can plan ahead with future orders and despatch times.

Read more at royalmailgroup.com

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